FAQS

What products does GenStem offer?

GenStem offers a curated selection of vitamins, supplements, ebooks and other wellness products and solutions focused on brainstem health and overall well-being.

How do I know which products are right for me?

Our website provides detailed product descriptions and recommendations based on specific health concerns. However, please consult your healthcare provider before trying any products or treatments mentioned on our site. Every individual's body is unique and may respond differently to various products or treatments.

Are GenStem products safe and reliable?

Yes, our products are sourced from reputable suppliers and undergo rigorous testing to ensure safety and efficacy.

Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. You can also save 25% on your order when you select the “Subscribe & Save” option on select items at purchase. Be sure to join our mailing list for updates on special offers.

What is your return policy?

We offer a 30-day money-back guarantee on any damaged, unopened products. Please email us at memberservices@genstem.co with your order number and pictures of your damaged, unopened products for further instruction.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time. However, we do hope to expand to include International shipping in the future.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

How can I contact customer service?

You can reach our customer service team via email at memberservices@genstem.co

Do you offer educational resources?

Yes, we provide comprehensive resources and educational materials to support our members on their journey to optimal health. These resources include articles, videos, ebooks, blog posts and eventually we will host webinars on various health topics.

How does GenStem give back to the community?

We are committed to supporting women of color in our community through charitable donations, educational initiatives, and partnerships with organizations that align with our mission.